Return Policy
Last Updated: September 28, 2026
At Ahwer, we are committed to providing our customers with a clear and convenient return and after-sales experience for our apparel collections: Basics, Wedding Guest, Garden House, and The Holiday Edit.
This Return Policy applies to purchases made through: Website: https://www.ahwer.com/ Operated by: Shenzhen Wanyu Chengda Technology Co., Ltd.
Please read the following return and refund terms carefully before submitting a return request.
1. Return Eligibility
You may request a return of eligible apparel items within 30 calendar days of the date you receive your order. Items must be unused, unwashed, undamaged, and returned in their original condition, with all original tags and labels still attached. Inspecting, trying on garments for fit does not automatically disqualify your item for return, provided the product remains in resalable condition.
This policy applies to our Basics, Wedding Guest, Garden House, and The Holiday Edit clothing lines. This Return Policy does not limit or override any mandatory consumer rights granted to you under applicable United States state consumer protection laws.
2. Product Condition Requirements
When returning apparel, please return the item along with all original tags, labels, packaging, hangers, accessories, free gifts, and promotional items included with your order.
To qualify for return:
- Garments must be unworn, unwashed, free of stains, odors, makeup, pet hair, or damage.
- Original product tags and labels must remain attached.
- Packaging should be sufficient to protect the item during transit back to us.
Trying on clothing to check fit is permitted. However, heavy wear beyond a simple try-on that causes stains, damage, or permanent depreciation will make the item ineligible for return.
3. Damaged, Defective, or Incorrect Items
If your apparel arrives damaged, defective, or you received an incorrect item, please contact our customer service promptly upon receipt. Please prepare your order number, along with photos or videos showing the damage, defect, or incorrect item so we can evaluate your request quickly.
Depending on the situation, we may offer a refund, replacement, or other remedy permitted under applicable law. For defective, damaged, or wrong-item shipments caused by us, we will cover the associated return shipping costs as required by applicable law.
4. Items Not Eligible for Return
The following apparel items are non-returnable unless they arrive damaged or defective:
- Final sale / clearance marked items (clearly labeled on product page at checkout)
- Customized or personalized garments
- Intimates, swimwear, or items with hygiene seals, for hygiene reasons, unless defective
- Gift cards
All non-returnable exclusions will be clearly noted on the relevant product page before purchase.
5. How to Submit a Return Request
Before sending any item back, you must contact us to obtain a return authorization. Unauthorized returns may be refused or delayed.
To request a return: Email: ahwer1@proton.me
Please provide the following information:
- Order number
- Full name used when placing the order
- Contact email
- Name/SKU of the apparel item (Basics, Wedding Guest, Garden House, or The Holiday Edit collection)
- Reason for return
- Photos of product condition, when requested
Once we review your request, we will send you return instructions including the designated return shipping address. Do NOT ship items to our company registered address unless our customer service explicitly tells you to do so.
6. Return Shipping Costs
For eligible non-defective returns (change of mind, sizing issues): The customer is responsible for paying return shipping costs. Original shipping fees paid at checkout are non-refundable, unless required by applicable state law.
For damaged, defective, or incorrectly shipped items caused by Ahwer: We will cover the required return shipping charges as applicable.
If your original order qualified for free shipping, and your return reduces your order value below the free-shipping threshold, the original outbound shipping cost may be deducted from your refund, as disclosed at checkout.
7. Return Shipment & Tracking
After receiving our return authorization, please ship your item to the address we provide within the timeline we specify. We strongly recommend using a trackable shipping service and saving your shipping receipt and tracking number until your refund is fully processed. We are not liable for lost returned packages if you do not use trackable shipping.
8. Return Inspection
Once we receive your returned apparel, our team will inspect the item to verify condition and match it to your order. If the garment fails inspection (worn, stained, missing tags, damaged beyond normal try-on), we reserve the right to reject the return. Rejected items may be shipped back to you at your cost.
9. Refund Processing
After we receive and successfully inspect your eligible returned merchandise: We will process your refund to your original payment method. Please allow 5–10 business days for the refund to appear on your account after our approval. Timing also depends on your card issuer or payment provider’s processing schedule.
Refunds will exclude non-refundable original shipping fees and return shipping costs (for customer-initiated non-defective returns). Payment processing fees may not be refundable, subject to your payment provider’s terms.
10. Gifts, Bundles & Promotional Items
If your purchase included free gifts, promotional accessories, or bundled items, these must also be returned with the main apparel item. If promotional gifts are not returned, we may deduct the retail value of missing promotional items from your refund amount, as disclosed at the time of purchase.
11. Exchanges
If you wish to exchange apparel for a different size, color, or style from our Basics, Wedding Guest, Garden House, or The Holiday Edit collections, please email us at ahwer1@proton.me.
Exchanges depend on product availability. If your desired replacement item is out of stock, we may process a refund instead. Defective item rights are not limited by this exchange section.
12. Return Address
For security and order management, always contact us to get an approved return address before mailing back merchandise. We will provide the return address and related details after approving your return request.
Company Information for reference only (DO NOT use as return address without authorization): Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd. Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China Email: ahwer1@proton.me Mobile: +86 13005435404 Working Hours: 9:00 AM – 6:00 PM China Standard Time
13. Your Consumer Rights
This Return Policy does not attempt to limit, waive, or restrict any mandatory consumer protections available to you under United States federal or state consumer laws. If applicable state law grants you more favorable return rights than stated here, those mandatory legal provisions will take precedence.
14. Contact Us
If you have questions about returns, refunds, exchanges, product quality, or after-sales service for our Basics, Wedding Guest, Garden House, and The Holiday Edit apparel collections:
Ahwer Customer Service Website: https://www.ahwer.com/ Email: ahwer1@proton.me Mobile: +86 13005435404 Working Hours: 9:00 AM – 6:00 PM China Standard Time
We will make reasonable efforts to review your request and provide assistance under applicable law and your order terms.
Ahwer Operated by Shenzhen Wanyu Chengda Technology Co., Ltd.