Shipping Policy – Ahwer
Effective Date: September 28, 2026
At Ahwer, operated by Shenzhen Wanyu Chengda Technology Co., Ltd., we are committed to providing a convenient and reliable shopping experience for our apparel collections: Basics, Wedding Guest, Garden House, and The Holiday Edit. This Shipping Policy explains how we process and deliver orders placed through https://www.ahwer.com/.
1. Shipping Coverage
We provide shipping services to eligible destinations within the United States based on the delivery address and available logistics services. Shipping availability, delivery methods, and estimated delivery times may vary depending on the destination, product availability, logistics conditions, and other circumstances. Any applicable shipping charges will be clearly displayed during the checkout process before you complete your order.
2. Order Processing
After your order has been successfully placed and payment has been confirmed, we will arrange order processing and shipment. Our normal processing time is generally 3–5 business days. Processing may take longer during promotional events, holidays, periods of unusually high order volume, inventory adjustments, or other circumstances beyond our reasonable control. Before shipment, we may inspect and securely package your apparel items to help ensure that they arrive in suitable condition.
3. Shipping Time
Shipping time refers to the period from the date your order is handed over to the carrier until it is delivered to the shipping address provided in your order. Estimated shipping times may vary depending on:
- The destination address within the United States;
- The shipping method selected;
- Carrier operating conditions;
- Weather and transportation conditions;
- Public holidays and weekends;
- Customs clearance procedures (for shipments originating outside the US); and
- Other circumstances beyond our reasonable control.
The estimated delivery time shown during checkout or in your order information is for reference only and does not constitute a guaranteed delivery date unless otherwise expressly stated in writing.
4. Estimated Delivery Time
The approximate delivery period can generally be calculated as:
Estimated Total Delivery Time = Order Processing Time + Shipping Time
For example, if an order requires 3–5 business days to process and the selected shipping method normally takes 10–15 business days, the estimated total delivery period would be approximately 13–20 business days. These estimates are provided for reference and may vary depending on actual logistics conditions.
5. Shipping Information
Please make sure that the shipping information provided when placing your order is complete and accurate, including your full name, telephone number, ZIP code, and delivery address. If incorrect or incomplete shipping information causes a delivery failure, additional delivery costs, return costs, or other losses, you will be responsible for those additional charges where permitted by applicable US law.
If you discover an error in your shipping information shortly after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed after the order has been processed or shipped.
6. Order Tracking
When tracking information is available, we may provide tracking details through your order page or by email. You can use the tracking number provided by the applicable carrier to check the transportation status of your apparel order.
Please note that tracking information may take some time to become available after the package has been handed over to the carrier.
7. Delivery Delays
Although we make reasonable efforts to arrange shipment and delivery promptly, delivery may occasionally be delayed because of circumstances outside our reasonable control, including but not limited to:
- Severe weather;
- Natural disasters;
- Transportation interruptions;
- US public holidays;
- Temporary logistics congestion;
- Carrier operational issues;
- Customs inspection or clearance procedures;
- Government measures or regulatory requirements; and
- Other force majeure or unforeseeable circumstances.
If a significant delivery delay occurs, we will make reasonable efforts to provide relevant information and assist with the issue.
8. Failed or Unsuccessful Delivery
If a package cannot be delivered because of an incorrect address, incomplete contact information, failure to respond to the carrier, refusal to accept the package, or other circumstances attributable to the recipient, please contact us as soon as possible. Depending on the circumstances, additional shipping or return costs may apply where permitted by applicable US law and the relevant order terms.
9. Damaged Packages
If your package appears seriously damaged when delivered, please inspect the package and its contents as soon as reasonably possible. If an apparel item is damaged, missing, or otherwise affected during transportation, please contact our customer service team and provide your order information together with relevant photographs or other supporting materials. We will review the circumstances and provide an appropriate solution in accordance with applicable US consumer laws and our after-sales policies.
10. Customs and Import Regulatory Matters
Our goods ship from outside the United States. Import clearance, US customs inspections, duties, taxes, or other government charges may apply to your shipment. Customers are responsible for providing accurate delivery information and cooperating with reasonable customs or delivery procedures where required. Any import duties, customs fees, or related taxes are the responsibility of the customer unless explicitly stated otherwise during checkout.
11. Delivery Address
Orders will generally be delivered to the address provided by the customer during checkout. For security and delivery reasons, we recommend providing an address where you or an authorized recipient can receive the package. Once an order has been shipped, changes to the delivery address may not always be possible. Please contact us promptly if you need assistance with an address-related issue.
12. Shipping Fees
Shipping fees, if applicable, will be calculated and displayed during the checkout process before payment is completed. Any promotional free-shipping offer will be subject to the conditions stated on the relevant promotion, product page, or checkout page. Unless otherwise expressly stated, free shipping does not include customs duties, import taxes, or other charges imposed by US authorities.
13. Contact Us
If you have any questions regarding shipping, order tracking, delivery status, or other logistics-related matters for our Basics, Wedding Guest, Garden House, and The Holiday Edit apparel collections, please contact us using the information below:
Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd. Website: https://www.ahwer.com/ Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China Email: ahwer1@proton.me Mobile: +86 13005435404 Working Hours: 9:00 AM – 6:00 PM China Standard Time
We will make reasonable efforts to respond to your inquiry and assist you with your shipping concerns.
14. Governing Law
This Shipping Policy is governed by the laws of the State of California, United States, without regard to conflict of law rules, subject to any mandatory non-waivable federal or state consumer protection laws applicable to you. Nothing in this Shipping Policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable US law.
15. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our business practices, logistics arrangements, applicable laws, or regulatory requirements. Any updated version will be published on https://www.ahwer.com/ with the corresponding effective date. We recommend reviewing this page periodically for the latest information regarding our shipping practices.
Ahwer Operated by Shenzhen Wanyu Chengda Technology Co., Ltd.