Terms of Service – Ahwer
Effective Date: September 28, 2026
Welcome to Ahwer. These Terms of Service (“Terms”) govern your access to and use of shturl.cc/fq4zPXIeO1cB and your purchase of apparel products, including our Basics, Wedding Guest, Garden House, and The Holiday Edit collections through our website.
The website is operated by Shenzhen Wanyu Chengda Technology Co., Ltd. These Terms establish clear and fair rules for online transactions and protect the legal rights of both customers and our company, subject to applicable United States federal and state consumer protection laws.
By using our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or place an order.
These Terms do not exclude or restrict any consumer rights or legal remedies that cannot lawfully be excluded or restricted under applicable US law.
1. About Us
Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd. Website: shturl.cc/fq4zPXIeO1cB Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China Email: ahwer1@proton.me Mobile: +86 13005435404 Working Hours: 9:00 AM – 6:00 PM China Standard Time
For questions concerning an order, product, payment, delivery, return, refund, or other matters, please contact us using the information above.
2. Scope of These Terms
These Terms apply to your use of the website and to transactions for apparel products purchased through the website.
Product-specific information, including product descriptions, specifications, prices, inventory information, shipping information, return conditions, and other applicable terms displayed on the relevant product or order page, forms part of the transaction terms.
If a specific product page or transaction term conflicts with these Terms, mandatory provisions of applicable US law shall prevail.
3. Website Information
We make reasonable efforts to ensure that information published on our website is accurate, complete, and up to date.
However, product photographs may differ slightly from the actual apparel because of lighting, photography conditions, screen display settings, manufacturing batches, fabric dye lots, or other reasonable factors. Minor differences in color, texture, dimensions, or appearance that do not affect the essential function or quality of the garment may occur.
Where a product has specific specifications or limitations, these will be described on the applicable product page or other transaction information.
4. Product Information and Availability
Before placing an order, please carefully review the product name, style, size, quantity, price, applicable shipping information, and other relevant details for our Basics, Wedding Guest, Garden House, and The Holiday Edit apparel lines.
Product availability is subject to actual inventory. If a product becomes unavailable after you place an order because of inventory shortages or other circumstances, we will contact you as soon as reasonably possible and provide an appropriate solution in accordance with applicable US law and the circumstances of your order.
We will not use unreasonable restrictions or conditions to unlawfully exclude or restrict consumers’ statutory rights.
5. Placing an Order
When you place an order through our website, you are submitting an offer to purchase the selected apparel products under the information displayed during the ordering process. A binding sales contract is formed once we accept your order and confirm payment.
Before submitting an order, please carefully check the product, quantity, delivery address, contact information, payment amount, and other order details. After an order is submitted, the system may display an order confirmation or order number for your reference.
We may contact you if clarification or correction is required regarding your order information. Receipt of an automated order confirmation email does not guarantee acceptance of your order. We reserve the right to reject or cancel orders at our discretion, subject to applicable law.
6. Order Cancellation
You may contact us as soon as possible if you wish to cancel an order. If an order has not yet been processed or shipped, we will make reasonable efforts to accommodate your cancellation request.
If the order has already entered processing or has been shipped, cancellation may not be available and you must follow our applicable Return Policy for returns and refunds.
Nothing in this section limits any cancellation, return, refund, or other rights provided to consumers by applicable US law.
7. Changes to an Order
If you wish to change the product, quantity, color, size, or delivery information after placing an order, please contact us as soon as possible. We will inform you whether the requested change can be made based on the actual status of the order.
If the requested change cannot reasonably be made after processing or shipment, you may use the applicable return, refund, or other procedures where available under our Return Policy.
8. Prices and Payment
Product prices and any applicable shipping charges will be displayed on the website or during checkout. Unless otherwise stated, the total amount payable will be shown before you submit the order for payment.
We accept payment methods made available on the website from time to time. Payment must be successfully completed through the applicable payment method before an order can normally be processed for shipment.
If an obvious pricing or information error occurs, we reserve the right to correct the error and communicate with affected customers. We may cancel orders containing manifest pricing errors in compliance with applicable law.
9. Taxes and Other Charges
You are responsible for all applicable sales taxes, import duties, customs fees, and other government charges associated with your purchase. Our goods ship from outside the United States. Customs duties, import taxes, customs clearance fees, or other charges may apply depending on US import regulations. Where such charges are imposed by US authorities, they are the responsibility of the customer unless explicitly stated otherwise during checkout.
10. Shipping and Delivery
Shipping arrangements are described in our Shipping Policy and on the relevant order or checkout page. We will provide delivery information based on the selected shipping method and the actual circumstances of the order.
Delivery estimates are for reference only and may be affected by transportation conditions, holidays, weather, customs procedures, public emergencies, or other circumstances beyond our reasonable control. We will make reasonable efforts to arrange shipment and delivery within the stated or agreed period. For additional information, please refer to our Shipping Policy.
11. Delivery Address and Customer Information
You are responsible for providing accurate delivery and contact information. If you provide an incorrect or incomplete address, telephone number, or other necessary information, please contact us as soon as possible. We will make reasonable efforts to assist with correcting delivery information where possible.
Any additional costs caused by incorrect information may be charged to you in accordance with the circumstances of the order and applicable US law.
12. Receipt and Inspection of Products
After receiving your order, we recommend that you inspect the package and apparel items promptly. If a product is damaged, defective, missing, incorrect, or materially inconsistent with the order, please contact us promptly and provide relevant order information and supporting materials such as photos or videos where available.
We will review the matter and provide an appropriate solution in accordance with applicable US consumer laws, product conditions, and our after-sales policies. Consumers retain all statutory rights regarding product quality and conformity.
13. Product Quality and After-Sales Service
We are responsible for providing apparel products that comply with applicable US laws and mandatory standards. If a product has a quality problem or otherwise fails to meet applicable requirements, you may exercise the remedies available under applicable law.
Depending on the circumstances, an appropriate remedy may include replacement, return, refund, or other legally applicable measures. Our after-sales procedures are intended to facilitate the exercise of your rights and do not limit mandatory consumer protections.
14. Right of Return and Refund
Returns for eligible apparel from our Basics, Wedding Guest, Garden House, and The Holiday Edit collections are governed by our separate Return Policy.
Eligible items may be returned within 30 calendar days of delivery, subject to product condition requirements and exclusions listed in our Return Policy. Certain products are non-returnable unless defective, including final sale/clearance goods, customized garments, and certain hygiene-sensitive apparel items as clearly noted on product pages before purchase.
Returned products must remain in resalable condition. Any reduction in the value of a product caused by handling beyond reasonable try-on inspection may reduce your refund amount as permitted by applicable law.
Nothing in these Terms limits any statutory return or refund rights available to consumers under US federal or state law.
15. Return Shipping Costs
Where a return is made because of a product quality issue, incorrect product, or another circumstance for which we are responsible, we will cover reasonable return shipping costs in accordance with applicable law.
Where a customer initiates a return for personal reasons such as sizing preference, return shipping costs will generally be borne by the customer unless otherwise provided by applicable law, a promotional offer, or transaction terms.
Specific return arrangements will be communicated according to the circumstances of the order.
16. Refunds
After a return or refund request is approved, we will process the refund in accordance with the applicable transaction terms and legal requirements. Where reasonably practicable, refunds will generally be made through the original payment method.
The actual time for funds to appear in your account may depend on the payment provider, card issuer, or financial institution processing schedule. We will not use unreasonable conditions to delay or refuse a refund that is legally due.
17. Exchanges
Unless otherwise stated on a product page or required by applicable law, direct exchanges are subject to product availability. If you need a different size, color, or style from our apparel collections, you may submit an exchange request. If the desired replacement item is out of stock, we may process a refund instead.
This does not affect any statutory rights relating to defective, incorrect, or non-conforming products.
18. Promotions and Discounts
Promotional activities, discounts, coupons, and other special offers may be subject to additional conditions displayed during the relevant promotion or at checkout. Unless otherwise stated, promotional offers cannot be combined.
We will provide clear information regarding the main conditions and restrictions of promotional activities. If a promotion is discontinued or changed due to legal requirements, technical problems, or other legitimate reasons, we will handle affected orders in accordance with applicable law and the specific promotion terms.
19. Protection of Consumer Rights
We respect and protect consumers’ legal rights and interests. We will not use unfair or unconscionable standard terms to exclude or restrict consumer rights, reduce or exempt our legally required liability, or impose unreasonable responsibilities on consumers.
If any provision of these Terms is inconsistent with a mandatory provision of applicable US law, the mandatory provision shall prevail.
20. Personal Information
We collect and process personal information in connection with website use, order processing, payment, delivery, customer service, and other legitimate business purposes. Personal information will be handled in accordance with applicable US privacy laws and our Privacy Policy.
We will take reasonable measures to protect personal information and will process personal information only for appropriate purposes and in accordance with applicable legal requirements. For more information, please review our Privacy Policy.
21. Website Use
You agree to use the website lawfully and appropriately. You must not use the website to:
- Violate applicable federal or state laws or regulations;
- Interfere with the normal operation of the website;
- Attempt to gain unauthorized access to systems or accounts;
- Introduce malicious software or harmful code;
- Conduct fraudulent transactions;
- Use automated bots, scrapers, or crawlers to improperly collect website information;
- Infringe the intellectual property or other lawful rights of others; or
- Engage in other activities prohibited by applicable law.
We may take reasonable measures to protect the security and normal operation of the website where necessary.
22. Intellectual Property
Unless otherwise indicated, the content of the website, including text, photographs, graphics, logos, page designs, product descriptions, and other materials, is owned by or legally licensed to us.
You may access and use the website for personal and lawful shopping purposes. Without our prior written authorization or unless otherwise permitted by law, you may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use website materials beyond the scope permitted by law.
Nothing in these Terms affects any intellectual property rights that consumers may have under applicable law.
23. Website Availability
We will make reasonable efforts to maintain the normal operation of the website. However, temporary interruptions may occur because of maintenance, upgrades, technical failures, network problems, cybersecurity incidents, force majeure events, or other circumstances.
Where reasonably possible, we will take appropriate measures to restore website services. We are not responsible for interruptions that cannot reasonably be prevented or controlled, subject to applicable law.
24. Limitation of Liability
To the fullest extent permitted by applicable US law, we are responsible for losses directly caused by our breach of contract or other legally attributable conduct. We will not be responsible for indirect, incidental, consequential, special, or unforeseeable damages to the maximum extent permitted by law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable US law, including liability for fraud, personal injury, or gross negligence where applicable.
25. Events Beyond Our Reasonable Control
We may be affected by events beyond our reasonable control, including natural disasters, severe weather, public emergencies, transportation disruptions, telecommunications failures, government measures, changes in laws or regulations, and other force majeure events.
If such an event affects an order, we will make reasonable efforts to notify you and reduce the impact where practicable. Any handling of affected orders will be conducted in accordance with applicable law and the circumstances of the transaction.
26. Suspension or Termination of Services
We may temporarily suspend certain website functions when necessary for maintenance, security, legal compliance, technical reasons, or other legitimate purposes. Where appropriate, we will provide reasonable notice.
If an order has already been accepted and is affected by a suspension or termination, we will handle the order in accordance with applicable law and the specific circumstances, including providing refunds where legally required.
27. Changes to These Terms
We may update these Terms when necessary to reflect changes in laws, regulations, business operations, website functions, payment methods, logistics arrangements, or other legitimate business requirements.
Material changes affecting consumers’ rights and obligations will be communicated or displayed in an appropriate manner as required by applicable law. The updated Terms will be published on the website with an updated effective date. Changes will not retroactively deprive consumers of rights they have already legally acquired.
28. Complaints and Dispute Resolution
If you have a complaint concerning a product, order, payment, delivery, return, refund, or other matter, please contact us first: Email: ahwer1@proton.me Mobile: +86 13005435404 Working Hours: 9:00 AM – 6:00 PM China Standard Time Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
We will make reasonable efforts to communicate with you and resolve the issue. If a dispute cannot be resolved through communication, disputes will be governed by Section 29 below.
29. Governing Law
These Terms shall be governed by the laws of the State of California, United States, without regard to conflict of law rules. Nothing in these Terms is intended to deprive consumers of mandatory protections granted to them under applicable federal or state law.
Any dispute arising from or relating to a transaction shall be resolved in the state or federal courts located in California, subject to mandatory non-waivable law.
30. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain effective to the extent permitted by law. The invalid provision shall be interpreted or adjusted to the minimum extent necessary to comply with applicable law where legally permissible.
31. No Waiver
If either party does not immediately exercise a right under these Terms, this does not constitute a waiver of that right. Any waiver must be in writing to be enforceable.
32. Entire Agreement
These Terms, together with the applicable product information, order information, Shipping Policy, Return Policy, Privacy Policy, and other applicable transaction terms displayed on our website, form the entire agreement governing your use of the website and purchases made through it. Where mandatory provisions of applicable law apply, those provisions shall prevail.
33. Contact Information
If you have any questions about these Terms or your order, please contact us: Shenzhen Wanyu Chengda Technology Co., Ltd. Website: shturl.cc/fq4zPXIeO1cB Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China Email: ahwer1@proton.me Mobile: +86 13005435404 Working Hours: 9:00 AM – 6:00 PM China Standard Time
We appreciate your trust and will make reasonable efforts to provide a safe, transparent, and reliable online shopping experience.
Ahwer Operated by Shenzhen Wanyu Chengda Technology Co., Ltd.