Contact Us
Need Help? If you have any questions about your order, apparel products, delivery, returns, refunds, exchanges, or after-sales service, please feel free to contact us. Our customer service team is here to assist you and provide timely support.
Contact the Ahwer Team Website: shturl.cc/qTIWfjLORQxf Customer Service Email: ahwer1@proton.me Mobile: +86 13005435404
Company Information Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd. Registered / Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours Working Hours: 9:00 AM – 6:00 PM China Standard Time
During our working hours, you can contact us by email or mobile phone regarding:
- Order inquiries and order status
- Product information for our apparel collections including Basics, Wedding Guest, Garden House, and The Holiday Edit
- Fabric, sizing and garment care questions
- Shipping and delivery questions
- Returns, refunds, and exchanges
- After-sales service
- Product-related concerns or complaints
- Other questions regarding your purchase
We aim to respond to customer inquiries as promptly as reasonably possible. For email inquiries received outside our working hours, we will respond during the next available business period. Response times may vary during peak shopping seasons, holidays or periods of high customer message volume.
Customer Support We value your questions and feedback. If you need assistance with your order or have any concerns about our apparel products or services, please contact us using the information above.
Please note: Our customer service team operates from China Standard Time. Time zone differences may impact our reply schedule.
We look forward to hearing from you and providing you with a helpful customer service experience.
Shenzhen Wanyu Chengda Technology Co., Ltd. Ahwer Email: ahwer1@proton.me Mobile: +86 13005435404